Massages and facials should not be a clinical experience. Massage Heights creates a spa-like experience and focuses on overall health to deliver an elevated client experience. The company designed its membership program to be part of a regular routine restoring balance to daily life. As part of the company’s commitment to well-being, therapists provide guests with a personalized therapeutic experience. Delivering consistent quality service requires intense and specialized training for every Massage Heights employee at all 115 locations.
 
Massage Heights turned to Woven to maintain and update education materials and engage its staff in the learning process. Woven created a customizable platform that incorporated onboarding and training into day-to-day employee software, providing constant access to the information. Massage Heights can generate and upload its own learning content without the hassle and cost of working with a third party.
 
Woven directly ties learning management system (LMS) activity to employee records. Because Woven automatically removes terminated users and does not charge per user, Massage Heights is not stuck paying for a former employee’s access.

“One of Woven’s highest selling points is you’re not at someone else’s mercy when creating new material,” said Russell Hoff, Massage Heights Chief Operating Officer. “The solution makes updating content easy and increases the amount and quality of training we provide to our franchisees.”