ServiceMinder x Kitchen Solvers Case Study

A Remodel for Remodelers

Kitchen Solvers is a kitchen and bathroom remodeling franchise that has been in business since 1982.

Growing Pains / Starter Home

Having surpassed the capacity of their current CRM, Kitchen Solvers embarked on an 18-month quest to find a suitable replacement. The new CRM was required to offer superior customer service, increased comprehensiveness, and the capability to address issues efficiently. It’s safe to say that they discovered the ideal solution when someone in the industry directed them to serviceminder.

Where the Journey Started / Forever Home

After a few demos and webinar recordings, the Kitchen Solvers team was sold on serviceminder based on its abundance of features that would ultimately streamline their entire workflow:

  • Contact features
  • Email campaigns
  • Create/send proposals
  • Appointment scheduling
  • Project management

Our Partnership Today

As the Onboarding Specialist, Joanne DuCharme meets with the client success team every month, which she describes as a “tremendous help” and 
“very useful.” These monthly calls consist of new feature demos, training 
 as needed, new capability requests/discussions, and an opportunity for ServiceMinder to get a pulse on how the brand is doing and how they need further support.

DuCharme states that serviceminder has made it easier to grow the brand and operate at scale. Before this partnership, Kitchen 
 Solvers had about 20 locations; three years later, they reached 42 operating locations.

She also states that a huge benefit of using serviceminder is the people behind the solution. The folks at serviceminder are happy to add features but also share feedback and guidance based on experience.

“They are always willing to listen to why we needed to add additional features to support our workflow, not to mention quick turnaround time.” DuCharme states. “I cannot say enough great things about the timeliness and support of the serviceminder team.”

Kitchen Solvers is happy to stand behind serviceminder to the point where the corporate team “brags” about the solution to all new franchise owners.

Check out the full Case Study here

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