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Replicant Solutions, Inc
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Automating Customer Service with Conversational AI

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At-a-glance

Best for

    Franchisors

    Multi Unit Franchisees

Ideal Client Size

Regional (101+)

National (501+)

Capabilities

  • Customer Service
  • Contact Center
  • Call Center
  • Conversational AI
  • Voice Automation
  • Scheduling Automation
  • Payment Automation
  • Self-Service
  • Chatbot
  • Virtual Assistant
  • Artificial Intelligence
  • SMS
  • Analytics
  • Call Center Efficiency
  • Cost Savings
  • Contact Center Efficiency
  • Cost Reduction
  • Scalability
  • Customer Experience
  • Customer Service Agent
  • Customer Service Automation
  • Support Automation
  • Digital Transformation
  • Workflow Automation
  • Automated Customer Support
  • Customer Engagement
  • Omnichannel Support
  • AI-Powered Solutions
  • Consumer Satisfaction
  • 24/7 Customer Assistance
  • Consumer Engagement
  • Customer Support Automation

Company

Founded Date 2017

Replicant provides customers with an out-of-the-box platform to fully transform their contact centers by automating customer service calls end to end with no live agent. We use the best AI models to achieve the highest accuracy rates when listening, understanding and responding to your callers so it's a natural sounding conversational experience. Replicant can fully resolve calls just like a live agent with 80%+ success. Common use cases are scheduling, account management, payments and outbound calls especially around appointment management, sales follow up and reminders. Our technology provides you with out-of-the-box conversational insights and analytics, transcription, call recordings, built-in redundancy, security and compliance. And best yet, the Replicant team helps you implement the technology successful and scale across your contact center operations.

Posts

Transform Your Franchise’s Customer Service with Replicant
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Transform Your Franchise’s Customer Service with Replicant

Providing seamless and efficient customer service is crucial for franchises looking to scale and stay competitive. Enter Replicant Solutions, an...

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